Privacy Policy

1. Introduction

fj999 is committed to protecting the privacy and personal information of every player who uses our online casino and sports betting platform at https://fj999.ws. This Privacy Policy explains in plain language what data we collect, why we collect it, how it is used, and the choices you have regarding your information.

By accessing or using the fj999 platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site. This policy applies to all users, including players registered from Dhaka, Chittagong, Sylhet, Khulna, and all other locations across Bangladesh.

2. Information We Collect

When you register, use, or interact with fj999, we may collect the following categories of personal information:

• Identity information: full name, date of birth (to verify that you are 21 years of age or older), and national ID where required for account verification.
• Contact information: email address, phone number, and postal address (city/district within Bangladesh, such as Dhaka, Rajshahi, or Barisal).
• Financial information: transaction records, deposit amounts, withdrawal requests, and payment method identifiers (such as your registered bKash or Nagad mobile number).
• Technical information: IP address, device type, browser type and version, operating system, and session data collected automatically when you visit fj999.
• Behavioural information: game history, betting patterns, bonus usage, and site navigation data used to improve your experience and ensure responsible gaming standards are met.

3. How We Use Your Information

fj999 uses the personal information we collect for the following specific and lawful purposes:

• Account management: to create, verify, and maintain your fj999 player account, including identity verification to confirm you are 21+ and eligible to use the platform.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to keep accurate financial records for each transaction.
• Customer support: to respond to your queries, resolve account issues, and provide technical assistance through our 24/7 support channels.
• Responsible gaming compliance: to monitor gaming activity, enforce deposit limits or self-exclusion requests, and identify patterns that may indicate problem gambling behaviour.

4. Data Sharing and Disclosure

fj999 does not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment processors and financial partners (such as bKash and Nagad) solely to execute the transaction you have initiated.
• Technology service providers who help operate the fj999 platform (for example, hosting providers, fraud-detection tools, and analytics platforms), all of whom are contractually bound to keep your data confidential.
• Law enforcement or regulatory authorities, if we are required by applicable law, court order, or governmental regulation to do so. We will notify you of any such disclosure where legally permitted.

5. Cookies and Tracking Technologies

fj999 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytics data about how players interact with the site. Cookies are small text files stored on your device by your browser.

We use essential cookies (required for the site to function), analytics cookies (to understand aggregate usage patterns), and preference cookies (to remember your language and settings). We do not use cookies to serve third-party advertising. You may disable cookies in your browser settings at any time, although this may affect certain site functionality.

6. Data Retention

fj999 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Specifically:

• Account data is retained for the full duration your account is active and for up to five years following account closure, to comply with financial record-keeping obligations.
• Transaction records are retained for a minimum of five years in accordance with standard financial compliance requirements.
• Technical log data (such as IP addresses and session logs) is retained for up to twelve months for security monitoring and fraud prevention purposes.

7. Data Security

fj999 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, strict internal access controls limiting who can view your data, regular security reviews and vulnerability assessments of our platform, and secure server infrastructure maintained by qualified technical personnel. While we take every reasonable precaution, no method of electronic transmission or storage is completely infallible. We encourage you to use a strong, unique password for your fj999 account and to notify us immediately at [email protected] if you suspect any unauthorised activity on your account.

8. Your Rights and Choices

As a fj999 player, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data fj999 holds about you at any time.
• Right of rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: subject to legal retention obligations, you may request that your personal data be deleted from our systems when it is no longer necessary for the purpose for which it was collected.
• Right to restrict processing: in certain circumstances, you may ask us to restrict the way we process your personal data while a dispute or complaint is being resolved.

9. Children and Age Restriction

fj999 is strictly for adults aged 21 years and above. We do not knowingly collect any personal data from persons under the age of 21. If you are a parent or guardian and believe that a minor has provided personal information to fj999, please contact us immediately at [email protected] and we will take prompt steps to delete that information from our records. Users who are found to be under 21 will have their accounts suspended and any balances refunded in accordance with our Terms and Conditions.

10. Third-Party Links and Services

The fj999 platform may contain content or integrations from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under their own privacy policies and terms of service, which govern data collected through their software environments. fj999 is not responsible for the privacy practices of these providers, and we recommend you review their respective privacy documentation.

Similarly, payment partners such as bKash, Nagad, Rocket, and Upay handle transaction data under their own data protection frameworks. When you initiate a payment via these providers, you are also subject to their individual privacy terms. We encourage all fj999 players in Bangladesh to familiarise themselves with the privacy policies of the payment services they use.

11. Changes to This Privacy Policy

fj999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on the fj999 website informing users of the changes.
• Where required or appropriate, notify registered users directly via their registered email address.

Your continued use of fj999 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend checking this page periodically to stay informed of any revisions.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fj999 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 72 hours. You can reach us by email at [email protected]. Please do not send sensitive financial information by email; use the secure in-platform channels for account or payment matters.